Boubacar Ba
Boubacar Ba
Business Systems Specialist with 5+ years bridging business operations and technology. I build full-stack solutions, translate strategic objectives into working software, and act as the liaison between business units and technical teams.
5+
Years of experience
14+
Projects shipped
3
Industries covered
What I work with
Skills & Expertise
Web Development
5 skills
Data Analysis
7 skills
SAAS & Product
3 skills
Tools & Others
3 skills
Professional Experience
My journey through various roles and industries
Head of Operations
Maad
Leading operations with a focus on process analysis and custom software solutions to improve efficiency and reduce costs.
Key Achievements:
- Analyzed warehouse and logistics processes and designed custom software solutions (operational dashboards, performance-tracking systems) to improve efficiency and reduce costs.
- Acted as liaison between operations, logistics and technical teams to specify and improve internal tools and delivery workflows.
- Defined operational KPIs and built automated reporting systems used for staff evaluation and management decision-making.
Head of Operations
Maad
Leading operations with a focus on process analysis and custom software solutions to improve efficiency and reduce costs.
Key Achievements:
- Analyzed warehouse and logistics processes and designed custom software solutions (operational dashboards, performance-tracking systems) to improve efficiency and reduce costs.
- Acted as liaison between operations, logistics and technical teams to specify and improve internal tools and delivery workflows.
- Defined operational KPIs and built automated reporting systems used for staff evaluation and management decision-making.
Customer Success Manager
Rubyx
Bridged business users and the product team, translating client needs into system improvements and measurable retention gains.
Key Achievements:
- Served as the bridge between business users and the product team, translating client needs into system improvements and feature requirements.
- Increased client retention by 20% through structured onboarding and success-tracking systems.
- Identified upsell opportunities aligned with clients' business objectives; developed user training and onboarding materials.
Customer Success Manager
Rubyx
Bridged business users and the product team, translating client needs into system improvements and measurable retention gains.
Key Achievements:
- Served as the bridge between business users and the product team, translating client needs into system improvements and feature requirements.
- Increased client retention by 20% through structured onboarding and success-tracking systems.
- Identified upsell opportunities aligned with clients' business objectives; developed user training and onboarding materials.
Head of Operational Excellence
Jumia Senegal
Coordinated logistics systems rollout and directed incident-tracking workflows to ensure operational reliability.
Key Achievements:
- Coordinated the rollout and testing of logistics systems, ensuring reliability and adoption across teams.
- Directed incident-tracking and compliance workflows; reduced item losses through improved package tracking and exception-handling processes.
Head of Operational Excellence
Jumia Senegal
Coordinated logistics systems rollout and directed incident-tracking workflows to ensure operational reliability.
Key Achievements:
- Coordinated the rollout and testing of logistics systems, ensuring reliability and adoption across teams.
- Directed incident-tracking and compliance workflows; reduced item losses through improved package tracking and exception-handling processes.
IT Systems Associate
JADE E-Service
Supported backend systems for Jumia operations and facilitated cross-team issue resolution.
Key Achievements:
- Supported backend systems for Jumia operations and documented workflows and processes.
- Facilitated cross-team issue resolution and proposed feature improvements to the central product team.
IT Systems Associate
JADE E-Service
Supported backend systems for Jumia operations and facilitated cross-team issue resolution.
Key Achievements:
- Supported backend systems for Jumia operations and documented workflows and processes.
- Facilitated cross-team issue resolution and proposed feature improvements to the central product team.
Technical Support Intern
Matforce CSI
Provided first-line technical support, diagnostics, and hardware/software configuration for staff.
Key Achievements:
- Provided first-line technical support, diagnostics, and hardware/software configuration for staff.
Technical Support Intern
Matforce CSI
Provided first-line technical support, diagnostics, and hardware/software configuration for staff.
Key Achievements:
- Provided first-line technical support, diagnostics, and hardware/software configuration for staff.
Featured Projects
Explore my work across web development, data analysis, AI, and SAAS products
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Get in touch
Let's work together
Open to freelance projects, consulting engagements, and full-time opportunities. Send me a message and I'll get back to you within 24h.